Aboodi shabi In the third in this series of columns to provoke your thinking about coaching practice, Aboodi Shabi examines a well-held tenet of coaching: active listening I was coaching a woman recently who was telling me how she had stopped caring and had become very cynical about life. She said she wanted to give up her work as a coach. The more she talked about her past, and about how she had "learned not to care", the sadder I felt, even though she remained impassive and her tone hadn't changed. Eventually, I told her that listening to her made me want to sob...