Carol Wilson ran communication workshops with ‘guests’ at homeless charity Crisis last Christmas. The responses would not have been out of place in an executive boardroom “When a street stabbing happens it doesn’t start with knives; there are words that lead up to the knives. With the coaching skills I have learned here, I can make a difference when the words start, and stop it getting to the point where the knives are drawn.” These words were spoken by a 26-year-old youth who had been funded to attend one of my recent public sector coach training courses. It made...