After news of Royal Bank of Scotland's (RBS) mismanagement emerged in October 2008, employees had eggs thrown at them and were refused drinks in Edinburgh pubs. The bank's Group Internal Audit (GIA) division launched a talent coaching programme to re-engage staff after “engagement scores fell off the cliff”, said Stuart Wilson, RBS deputy head of audit for corporate retail and wealth businesses. “Taxi drivers in Edinburgh used to chat when they took you to headquarters. RBS was paying 50 per cent of the tax revenue of Scotland. But from October 2008, if you said you were going to RBS,...