In part two of our special report into talent management, Santander’s Caroline Curtis tells Liz Hall why the commercial bank is putting coaching at its very heart Caroline Curtis, Santander’s head of talent and people development, believes coaching is “the most effective intervention with people”. Since joining the commercial bank four years ago (she joined Abbey, which was then acquired by Santander), she has ensured that coaching and mentoring have been at the heart of its talent management strategy, as well as its entire learning and development. “We...