In these recessionary times how can businesses deal with widespread disengagement and difficult conversations? With a little play acting, says Elizabeth Gates. Could sociodrama be the next big thing? Last week, your client was leader of a maintenance team on a council estate. The team would complete half their daily tasks before going to the pub, safe in the belief they had jobs for life. This week, though, management has turned into a public/private sector arrangement. A housing trust runs the estate and your client and his team have been catapulted into a commercially...