Although public sector employers have cut back on learning and development (L&D), e-learning, coaching and in-house programmes are on the rise, according to the Chartered Institute of Personnel and Development's annual 2011 Learning and Talent Development survey. Coaching and mentoring occurs in more than four-fifths (86 per cent) of organisations, up from 82 per cent in 2010. In two-fifths, line managers have the main responsibility for delivering coaching. Internal coaches have the main responsibility in a third of organisations, while for one-fifth it lies with external consultants. Businesses...