Clients are not the only ones to derive direct and indirect benefits from internal coaching – manager-coaches do, too. Research carried out in a large state-owned oil and gas exploration company in India, with more than 15,000 regular employees, found that working as internal coaches helps managers improve interpersonal skills, listening capability, work-life balance and self-confidence. S Mukherjee, ‘Does coaching transform coaches? A case study of internal coaching’, in International Journal of Evidence Based Coaching and Mentoring, 10(2), August 2012. Coaching at Work, Volume...