Senior leaders at ERGO Insurance Group were operating in the past as if in a “flotation tank”, where a lack of stimulation in the form of feedback induced them to “hallucinate about who they are”, delegates heard. To help raise levels of self-awareness in ERGO’s leaders, feedback has now been placed firmly at the centre of its Manager Performance programme, along with mentoring and peer and executive coaching. The programme is a huge departure from tradition for the business, which historically has only offered training, and which one of the programme participants, Thomas Bongartz,...