How can we measure the impact of managerial coaching on the end user – the customer? Is it even possible, asks Paul Stokes, Coaching & Mentoring Research Unit (CMRU), Sheffield Business School. At a recent coaching & mentoring research day at Sheffield Hallam University, there was an interesting discussion about evaluating coaching and mentoring work. Delegates were questioning the extent to which a coaching or mentoring programme, run within an organisation for some of its managers, could have a discernible effect on customers/end users of the organisation. Some felt it was possible to...