An occasional column in which readers share tried and tested tools they’ve invented or adapted. This issue: what car wash token should coaching buyers choose, asks Lynne Walley Clients, like cars, come in all shapes, sizes and ages. It can be helpful for organisations buying coaching to work with the car wash process as a metaphor for coaching – how will they, as it were, ‘shampoo and polish their staff’? The concept of coaching as a car wash process arose a few years ago when I was on a postgraduate business coaching course. We were asked to work in pairs to create our view of...