Leadership thinker Marshall Goldsmith’s latest book explains why it’s so hard to change behaviour and what we and our clients can do to reshape our thoughts and actions: it’s all down to our environment, he says 

As coaches, our success often rides on whether our clients can change their behaviour, for example, start listening better, learn to delegate or handle conflict. As most of us have seen first hand, changing behaviour is hard. I often say that it’s just about the most difficult thing for sentient...