Coaching is boosting performance and employee engagement at National Grid. Craig Rollason reports

My first awareness of coaching was some 20 years ago, when my employer at that time introduced “coaching for excellence”, a two-day course based on the GROW model run by internally trained coaches. I really liked the concept – introducing a different type of conversation to normal struck a chord with me. At that time, coaching didn’t gain traction and despite the investment, it didn’t hold. On reflection, neither the organisation...