This column is aimed at those who develop managers to show they can coach as well as manage This issue: Jackie Keddy shares her recipe for helping managers make short, sharp but sweet – and sticky – interventions The idea for JAM – Just A Minute – moments came about because I was once challenged by a very senior leader to demonstrate if coaching could work in five minutes. Coaching was all very well in a one-hour cosy session – “wonderful in theory” – but time was of the essence and quick results essential. It’s true that managers...