Fast growth in a subsidiary of a global organisation is proving a stretch for its employees. Complaints from customers, as well as from a few senior leaders, are pointing towards one leader, Ben C. The CEO is worried how this will affect the organisation’s credibility (and profitability) in a key region.

  The issue   Ben C is well liked, known to work hard and gives great support to his and other teams. He is always someone to go to if you need...