Continuing our series looking at coaching tools and techniques, Coaching at Work road-tests the Thomas-Kilmann Conflict Mode Instrument

1 The tool

What is it? The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual's behaviour in conflict situations. It is measured along two dimensions: assertiveness and co-operativeness. These can be used to define five modes of dealing with conflicts: competing, collaborating, compromising, avoiding and accommodating. Concise definitions of each mode are given, with a page on interpreting your...