Coaching at Work road-tests the Diversity Awareness Ladder One step at a time 1 The tool What is it? Created by David Clutterbuck, the Diversity Awareness Ladder helps clients and practitioners understand and work with their stereotypes and implicit biases about people they perceive as different from themselves. It has also been used widely in general diversity education. How does it work? The Ladder is a model of two conversations – the inner conversation, which represents instinctive, emotional responses to difference and is not normally spoken out loud; and the outer conversation,...