Sense and sensibility

Ten years ago scientists considered emotional intelligence an ‘elusive construct’. Today it is a critical coaching competency. Margaret Chapman Sense and sensibility In 2001 I queried whether emotional intelligence (EI), was a critical competency or passing fad. A...

No disputing

Mediation will play an important role in settling disputes – notes the role of coaching in supporting formal mediation training Christopher Mordue Mediation is set to play a key role in resolving employment disputes as the government yet again attempts to reduce...